Alert: Patient Notice - Practice Closure

STAFF TRAINING CLOSURE
The practice will be closed on, Thursday 29th February between 14:30 and 18:00 for staff training.
During this time, our telephone systems will be directing patients with urgent medical concerns to the 111 service, which will be on standby to assist. If you have an urgent medical concern, please call 111 or access the NHS website at www.111.nhs.uk
In a medical emergency, please dial 999.
The practice will fully reopen at 08:00am on Friday morning
Spinney Team

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Welcome to The Spinney Surgery

Click here for more information about contacting us online

What is KLINIK?

KLINIK is an online service that allows patients to contact the practice regarding both clinical and non-clinical queries without having to phone. You can also use the system to request sick notes, request an appointment and fill in an online form regarding your symptoms.

Please note this service is only available to patients registered with the Spinney Surgery.

This service is open from 7:30am Monday to Friday.

Patients registered with the Spinney Surgery can use this service to contact the surgery for multiple reasons such as:

If you select ‘New Health Problem’, you will be asked to asked whereabouts the location of your symptoms are (if there is a specific location – if not you can leave this blank), the duration of your Symptoms, your sex assigned at birth and your age.

You will then be asked to select your symptoms from the options menu, and once you have selected your symptoms, you will be asked about your following symptoms and then if you have any more urgent symptoms.

You will then be asked about any previous treatment to your symptoms and then if your concerns and expectations if you have any.

After you have gone through these stages, you will be asked to fill in your details and any appointment preferences if there are any.

If you select ‘Ongoing Health Problem’, you will be asked to asked whereabouts the location of your symptoms are (if there is a specific location – if not you can leave this blank), the duration of your Symptoms, your sex assigned at birth and your age.

You will then be asked to select your symptoms from the options menu, and once you have selected your symptoms, you will be asked about your following symptoms and then if you have any more urgent symptoms.

You will then be asked about any previous treatment to your symptoms and then if your concerns and expectations if you have any.

After you have gone through these stages, you will be asked to fill in your details and any appointment preferences if there are any.

When putting a medication request using KLINIK, please include as much information as possible.

When requesting a sick note, please include as much information as possible such as:

– The dates that you need your certificate from and to

-The reason you need a certificate

-When you last saw someone about why you need your sick note

-Why you need a sick note

Please do not call the surgery to speak to the Secretary team as this is no longer an option.

Please use KLINIK to request any forms that need filling in, a summary of your records and give the secretaries  information that they have asked for or ask a question about the progress of a form or referral.

Please see our Frequently Asked Questions (FAQs) page in first instance.

However if not, use Klinik to ask questions. However, questions will be answered in date order so please be patient as urgent clinical problems come first but we hope that having this option will be helpful.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

If you are in a Mental Health Crisis – Call NHS 111 or and select the Mental Health option or visit our Mental Health Page.

Click here for LGBTQ information

Online Services

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.