Online Services

Online Services

Connect to your GP services online and save time. Quick, easy and secure.


You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

What the NHS App does

  • order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
  • book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
  • check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
  • register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
  • find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
  • view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
Quote / Testimonial:

If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

For more information go to
How To Register with the NHS App

Get Started

Get the app

Non-urgent advice: Having Problems?

Download the NHS App


Online services allow you to:

  • book, check or cancel appointments with a GP, nurse or other healthcare professional 
  • order repeat prescriptions
  • see parts of your health record, including information about medicines, vaccinations and test results
  • see communications between your GP surgery and other services, such as hospitals

How to register for Online Services

If you have not used our online services before you will need to:

  • Come to the Surgery and provide photo ID so we can confirm your identity and the receptionist will then issue you with a username and password.
  • Enter SystmOnline and enter your registration details exactly as shown on the form.
  • After registering, log on with your username and password.

Proxy Access

At the Spinney Surgery, patients can grant access for another person to access their medical record. There are a number of reasons why someone might allow another person to view their records such as helping them manage long-term conditions such as asthma or diabetes or needing help to understand their treatment and care.

For more information about proxy access and how to register, please visit here.

Access to your Records

Please ensure you read the below information so you understand the risks and responsibilities when accessing your medical records:

It’s up to you whether or not you share your information with others e.g. family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.

No one should force you to share your GP records. You have the right to say no. If this happens, tell your surgery as soon as you can.

Letters and results are filed straight to your record once they are reviewed by a clinician. You may access this information before the clinician has had a chance to discuss this with you.

Your records are written to help medical staff look after you and so in some cases, you may not understand everything you see and you may see medical abbreviations that you are not familiar with. You can find out what they mean by visiting the NHS website here.

There may be information in your GP records that you didn’t know was there or that you had forgotten about, such as an illness or an upsetting incident. If you see anything you did not know about that worries you, please speak to your surgery and they will discuss this with you.

When you download any documents or attachments from your record, you become responsible for keeping it confidential.

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at